Medivet Croydon

I’d like to thank the whole team for the empathy, understanding and genuine care you've always shown Toffee. Everyone is so kind and welcoming. Thank you for looking after her so well. I truly appreciate how approachable the team is whenever I want to discuss her care.

I always receive an outstanding service,chelp and support every time I bring my furry companion there. The staff is always caring, supportive, empathetic and understanding not just towards my pussycat but to mee too. They take their time to come over and talk to me in the waiting room, yesterday to lift me up when they saw me crying. It is not just a vet practice, it is a place where humanity is still present, the most precious customer service I could receive. 5 stars do not make justice, over the many years I have been going there I gave always found prepared, supportive professional staff, attentive to my furry boy and me. Thank you so, so much! 🙏🐈‍⬛🐾🐾🐾🐾❤️‍🔥

While they are perfectly capable of doing regular checkups and vaccines, we have sadly been severely let down with how they have approached managing a long-term condition. During an emergency situation, the Croydon vet recommended we take our cat to the 24-hour Beckenham surgery straight away, but after they phoned Beckenham to make that referral, that option was taken off the table, rejecting treating him directly in Beckenham and increasing the cost. Our cat has a chronic condition. After a severe flare up, one of the veterinarians recommended long-term preventative medication, for which there were apparently several options. We made an appointment to discuss next steps for this. However, at the appointment, the lead veterinarian we saw was unaware of such preventative methods. When we explained that preventative medication had been suggested to us by their colleague, they only offered to prescribe anti-inflammatory medication, but offered nothing in terms of a long-term plan. They were not willing to research further, nor get a second opinion, and so we left without any advice for how to proceed. They also upsell. Without informing us why, they suddenly changed the version of the medicine they were dispensing. Instead of a more affordable non-flavoured version, we were given a flavoured version that was three times the cost. All of this feedback has already been shared with the practice.

Great vets who are always so kind towards very anxious dog.