Paxton Veterinary Clinics Ltd

- Kind, calm handling of nervous pets: several owners describe staff helping anxious dogs and cats feel more settled, including changing plans when an animal was too stressed for an exam. - Clear communication and good organisation: reviews mention thorough consultations, detailed explanations, online booking, same-day availability, appointments running on time, and estimates being sent before procedures. - Helpful support with more complex care: recent feedback highlights assistance with surgery planning, pain relief before dental treatment, specialist referrals, and insurance paperwork.

Paxton Veterinary Clinics Ltd is an IVC Evidensia practice in Croydon, Greater London. Owner feedback points to a friendly, well-organised clinic with a large reception area, online booking, and appointments that generally run to time. Recent reviews especially praise the team’s calm handling of nervous pets, clear communication, and help coordinating urgent or more complex treatment.

Services

•Consultations and routine care: Vet consultations, pet health checks, and annual vaccinations are all mentioned, with reviews describing thorough appointments and clear follow-up planning.
•Procedures, surgery, and treatment planning: Reviews mention detailed explanations of procedures, estimates being sent before operations, and pets being booked in for surgery without a long wait. One cat owner also describes support with pain relief while awaiting specialist dental treatment.
•Support for anxious or nervous pets: This is a recurring theme in feedback, with staff adapting their approach for fearful dogs and cats, avoiding forceful exams, and in one case using medication and a next-day recheck to make a dog more comfortable.
•Urgent and practical support: Owners mention help arranging emergency veterinary care for a cat, as well as online booking. The clinic also offers relocation assistance and pet travel discounts.

Pricing

No published pricing information is currently available for this clinic.

People

•Louisa, practice manager: praised for coordinating specialist dental care, liaising with insurers, and helping claims progress quickly.
•Joe, vet: thanked for the care given to a cat, with one review naming him directly.
•Emily: praised for explaining a kitten’s procedures in detail and for helping arrange emergency care for a cat.
•Adam and Pru: thanked by a long-term client for looking after their cats with professionalism and tenderness.
•Klarisa: previously highlighted for helpful advice, including during a cat’s illness.

Reviews

Paxton Veterinary Clinics has a 4.8-star Google rating from 400 reviews.

•Kind, calm handling of nervous pets: several owners describe staff helping anxious dogs and cats feel more settled, including changing plans when an animal was too stressed for an exam.
•Clear communication and good organisation: reviews mention thorough consultations, detailed explanations, online booking, same-day availability, appointments running on time, and estimates being sent before procedures.
•Helpful support with more complex care: recent feedback highlights assistance with surgery planning, pain relief before dental treatment, specialist referrals, and insurance paperwork.
•Friendly atmosphere and convenience: owners often mention welcoming staff, a spacious reception area, and parking, with long-term clients describing the team as consistently caring and reliable.

Reviews for Paxton Veterinary Clinics Ltd

Note: Showing the 10 most recent Google reviews out of 400 we track in total. Recent reviews may not be representative of overall sentiment.

Ms S M B

1 month ago

All the staff really love animals and always make us feel welcome and my dogs relaxed. The consultation was very thorough and 1 dog was booked in for an op later this week, (no long waiting list). Although we didn't talk about prices, they send me estimates before procedures. Thanks for looking after my tribe Paxton Vets.

Dina Nagy

Very good experience with the vet. He is professional and experienced. Unfortunately there is no option to give more than 5*, but I would do it. Thank you for everything. :)

Kay

My mature cat requires critical dental treatment. This was discovered at her annual jabs and health check. The vets have been brilliant at managing her care leading up to surgery via pain relief. Louisa, the practice manager, has been absolutely invaluable in terms of sourcing dental surgery via a specialist dental practice given Maisy’s age, and the fact that she was very poorly last year due to an infection, which the vets managed to treat very effectively, thereby saving her life. Louisa has taken on responsibility for liaising with insurers and progressing the specialist dental surgery, which proved to be no easy matter as there are waiting lists at some special centres. Not only has Louisa supported Maisy to obtain a date for the treatment she desperately needs, but she has also supported me through this progress. I really can’t thank her enough for her time and commitment, and going above and beyond.

Paul Fellows

Always helpful and friendly staff. Joe the vet took great care of our cat and Louisa helped push the claim through in record time. Thanks all!

Sarah Etheridge

Always make me feel at ease. Great with the animals. Still the best vets around in my opinion. Thank you for looking after my cat. Still the best vets in Croydon!

Lydia Jenkins

3 months ago

Great experience with the nurses here for my nervous rescue dog! Nice big reception area, easy to get a booking and parking.

Local Reviewer

4 months ago

Emily gave wonderful attention to detail in explaining my kitten's procedures. She is empathetic, warm and nurtuing💕

afrah abubaker

Very helpful and polite

lost regions

Paxton Vet is always amazing with their care and compassion. Emily was especially helpful to arrange our cat’s emergency vet. I highly recommend.

Steffiee Hawkins

I just want to say a big thank you to the vet who saw fetty today! My dog was really scared and nervous to return to a new vets as she has had bad experiences at prior ones he was clam with fetty and fully understanding of her become very scared and trying to protect herself yet still trying to be loving he could see this from the start!! Tried his best to make her happy and didnt keep pushing her we decided to go with a medication that should clam her and make her relaxed to be seen the next day i also was not charged for the initial appointment just the medication so this vets is 100% not just about money! They seem to care more than enough for animals and i cant wait to have them as my regular vets! Thank you again so much for the fast registering and the same day appointment!